Regarding the Code 31 error with the Microsoft Remote Display Adapter, our understanding is that this is a driver by Microsoft* for use with Remote Desktop Protocol (RDP) to provide remote access services on Windows® 10 systems, therefore, our recommendation is to check this directly with Microsoft* Support.Īs per this Microsoft* website " Error codes in Device Manager in Windows", for Code 31 error the Recommended Resolution is to reinstall the driver. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox. txt file), please attach it to your reply. To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan.
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.In order to check further the behavior with the Intel® UHD Graphics Controller, could you please provide the following information?ġ- Did the system work fine before or are you experiencing this issue since the first day that you have the computer?Ģ- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, driver, BIOS, or software updates?)ģ- A Report for Intel® Graphics Drivers following the steps on the link.Ĥ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. Hello you for posting on the Intel® communities.
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